Search Finger Lakes Region hotels

"Great-espy for the price"

"Room is dirty and dust. Rude front desk . There is no one cleaning my room, the front desk said, she could do nothing. Avoid this hotel."

"Excellent stay, Bathroom remodel was very modern. Bed was very comfortable with 4 good comfy pillows. Told management about toilet handle sticking and running all night long unless handle was jiggled repeatedly or top of toilet tank removed & flapper put down manually. Also one of the electrical outlets on the lamp didn't work so my phone didn't charge overnight. "

"I booked a stay through Expedia at Embassy Suites by Hilton Syracuse Destiny USA and unfortunately experienced multiple significant issues during the stay. Our first room had no functioning electrical outlets and the in-room phone did not work. After several unanswered attempts to contact the front desk from my personal phone, we were moved to another room. The second room also had several problems including a broken refrigerator, a broken kitchenette drain, a non-working television, and again a non-functioning room phone. Additionally, only one of the hotel’s three elevators was operational during the stay, and there was a concerning incident involving unsupervised children engaging in unsafe behavior in the pool area. These issues were acknowledged by the hotel, but no refund was offered. When I contacted Expedia customer service for assistance, I expected some level of advocacy or support given the documented problems with the property. Unfortunately, the representatives I spoke with were not able to provide meaningful assistance and ultimately denied my request for a refund. I understand that hotels operate independently, but part of the value of booking through a platform like Expedia is the expectation that customer service will help resolve situations when accommodations clearly fail to meet basic standards. I hope Expedia reviews situations like this more carefully in the future and provides stronger support to customers when legitimate concerns arise."

"Clean room, inviting staff. "

"Everything was fine except 2 other rooms complained about having mice. I believe they where long term tenants"

"Everything was fine so I was happy to spend the night, but the pool was not functioning (closed for repairs or maintenance) and this is something you never find out until you get there. If you have expectant kids in tow, it would be a HUGE disappointment, enough to make me switch, for this trip, it was okay. "

"Someone knocked all night on the door next to mine all night. I had no sleep. No tissues. They are clean because they are new. Give it a yr"

"Always a comfortable stay! Restaurant on site. Staff is always helpful and friendly"